Informativa sulle spedizioni

 

Effective Date: 15.11.2024

This Shipping Policy outlines the shipping process for orders placed on the Neutron Code Limited online store (http://store.neutronhifi.com).

 Order Processing:

  • We strive to process all orders within 2 business days (48 hours) after receiving confirmation.
  • Orders placed after 18:00 UTC may be processed on the next business day.
  • We will send a confirmation email with estimated delivery timelines once your order is processed. 

Shipping Options: 

We may offer various shipping options depending on your location, order size, and delivery timeframe preference. Please note that shipping costs and estimated delivery times may vary depending on the chosen option. 

  • International Shipping: We offer international shipping to select countries. Rates and estimated delivery times will vary depending on destination. 
  • DDP: We ship on Delivered Duty Paid basis. Order is delivered to your address with all duties and taxes paid, so you do not need to do anything additional to receive your order.

Tracking Your Order: 

You will receive a shipping confirmation email with tracking information once your order is shipped. You can track your order progress through the link provided in the email or through your account dashboard (if applicable). 

Delivery: 

  • Orders are shipped via reputable carriers.
  • We are not responsible for delays caused by the carrier once the package is shipped.
  • Please ensure your shipping address is accurate and complete to avoid delivery delays or errors.
  • We cannot deliver to P.O. boxes. 

Lost or Damaged Shipments: 

  • If your order is lost or damaged during shipment, please contact us immediately.
  • We will work with the carrier to investigate the issue and resolve it as quickly as possible.
  • Please keep all packaging materials and shipping documentation for potential claims. 

Returns and Exchanges: 

  • Please refer to our separate Refund Policy for information on returning or exchanging your order. 

Customs Inspections:

  • Please be aware that international shipments may be subject to customs inspections at the border. These inspections are standard procedure and can sometimes cause delays in delivery. Delays due to customs inspections are normal and do not void the delivery. These inspections may be caused by new regulations or rules imposed by the destination country. We appreciate your patience and understanding should your shipment be slightly delayed due to this process.

Disclaimer: 

While we strive to ensure accurate estimated delivery times, delays can sometimes occur due to unforeseen circumstances beyond our control. We are not responsible for any loss or damage incurred as a result of such delays. 

Contact Us: 

If you have any questions about our Shipping Policy, please contact us by e-mail store@neutronhifi.com or via the Contact Us form.